Disaster Relief Resource Guide

In today’s climate, businesses are faced with a variety of potential disruptions to their business operations – from cyber-attacks to natural disasters. All businesses should take the necessary steps to prepare to become more resilient. There are numerous resources listed below to help you plan and prepare. Also, if your business has been affected by a disaster, there is assistance that you can access below. Please call us if you need help starting your planning or recovery today.

Governor’s Office of Business and Economic Development (GO-Biz)

GO-Biz has dedicated representatives on hand to field general business questions and to assist business owners as they seek to access business recovery resources.

GO-Biz offers a range of services to business owners and has dedicated representatives to field general business questions and to assist business owners as they seek to access business recovery resources.

The following programs may provide additional support and act as the liaison to other California regulatory agencies and local governments throughout the state:

Office of Small Business Advocate (OSBA)

The Office of Small Business Advocate (OSBA) provides information and assistance to small businesses to help them succeed in the California marketplace.

OSBA has a network of small business centers to help small businesses access capital, markets and resources to support their launch, operations, growth, and resiliency strategies. Local centers can be found here.

OSBA also provides direct assistance and advocacy, please contact us here for any questions or issues.

California Business Investment Services (CalBIS)

The California Business Investment Services (CalBIS) Unit provides no-fee, tailored site selection services to employers, corporate real estate executives, and site location consultants who are considering California for relocation and/or expansion.

Our staff is available to help identify the advantages of considering California locations for business relocation and expansion.

In addition to site selection, the CalBIS team assists businesses with a wide array of incentives, resources, and services including:

  • Financial assistance and loan programs
  • Labor availability and education information
  • State and local permit assistance
  • Transportation and infrastructure information
  • Information on tax credits and other incentive programs

Contact Information

GO-Biz website

1-877-345-4633

Office of Permit Assistance

The Permit Assistance Unit offers comprehensive permit and regulatory compliance assistance to all businesses in California by serving as the central source of permit guidance.

Knowledgeable staff helps new business owners identify the permits needed to start a new business or expand an existing one. To help streamline the permitting process, Permit Specialists may schedule pre-application meetings between businesses and the appropriate regulatory agencies. When necessary, staff can act as a neutral third-party facilitator between businesses and local, state, and/or federal regulatory agencies to resolve permitting issues. All these services are free and confidential.

For a comprehensive list of GO-Biz’ programs and more information, visit the GO-Biz website.


Contact Information

GO-Biz website

1-877-345-4633

Capital Programs

The state offers lending programs to small businesses to support their capital needs.  These programs offers specialized support during a disaster.

 

CA Infrastructure and Economic Development Bank (IBANK)

IBank offers loan programs for businesses affected by disasters in California.

IBank, a unit within California Governor’s Office of Business and Economic Development (GO-Biz), offers the following loan programs for businesses from one to 750 employees (small businesses):

DISASTER RELIEF LOAN GUARANTEE PROGRAM (DRLGP)

IBank will issue loan guarantees up to 95 percent of the loan through its partner Financial Development Corporations to help small business borrowers who were impacted by disasters or public safety power shutoffs and who need term loans or lines of credit for working capital. Small businesses, including small farms, nurseries, agriculture-related enterprises and nonprofits that have suffered an economic loss Resources for Businesses and/or physical damage may apply. This disaster program will help lenders and small businesses by providing loan guarantees of up to $1 million for small business borrowers in declared disaster areas.

JUMP START LOAN PROGRAM

IBank is offering loans from $500 to $10,000 to low-wealth entrepreneurs in the declared disaster and emergency areas through its Jump Start Loan Program. IBank established the Jump Start Loan Program in 2016 as a small loan and financial literacy/technical assistance program designed for low-income small businesses in low-wealth communities, including businesses owned by women, minorities, veterans, people with disabilities and those previously incarcerated. Access to IBank’s Disaster Relief Loan Guarantee Program and Jump Start Loan Program can be made through its partner Financial Development Corporations (FDCs)

For more information on how to apply, visit the IBANK website


Contact Information

IBANK website

1-916-341-6600

California State Treasurer's Office

Designed to provide up to 100% coverage on certain loan defaults.

CALIFORNIA CAPITAL ACCESS PROGRAM (CalCAP)

Find more information at the California State Treasurer’s Office website.

The California Capital Access Program for Small Business (CalCAP SB or Program) encourages banks and other financial institutions to make loans to small businesses that have difficulty obtaining financing. If you own a small business and need a loan for start-up, expansion or working capital, you may receive more favorable loan terms from a lender if your loan is enrolled in the CalCAP Loan Loss Reserve Program. This program helps communities by providing financing to businesses that create jobs and improve the economy. Loans are available up to $5 million.

CalCAP is a loan loss reserve program which may provide up to 100% coverage on losses as a result of certain loan defaults. With CalCAP portfolio support, a lender may be more comfortable underwriting small business loans.

Check to see if your commercial lender or financial institution participates in or find a participating lender. If your financial institution does not currently participate, it is easy for lenders to sign up. Please have your institution complete the Financial Institution Application and send to CalCAP to get started.

To find a participating lender, visit the California State Treasurer’s Office website

Financial Institution Application available at the California State Treasurer’s Office website

Email completed applications to calcap@treasurer.gov


Contact Information

California State Treasurer’s Office website

(916) 653-2995

Additional Resources

Several state agencies offer support during a disaster, please learn more below.

CA Board of Equalization

If your property has been damaged by a recent natural disaster, you may be eligible for property tax relief. In many cases, the damaged property can be reappraised in its current condition, with some taxes refunded to the property owner.

Once rebuilt, the property’s pre-damaged value will be restored.

Owners of eligible property may also apply for deferral of the next property tax installment on the regular secured roll or tax payments on the supplemental roll, without penalties or interest. The disaster must be the result of a Governor-proclaimed state of emergency. When a timely claim for deferral is filed, the next property tax installment payment is deferred without penalty or interest until the county assessor has reassessed the property and a corrected tax bill has been sent to the property owner.

For a chronological List of Governor-Proclaimed Disasters, visit the CA Board of Equalization website.

CLAIM FILING

More details about claim filing can be found at the CA Board of Equalization website. To qualify for property tax relief under section 170, you must file a claim with the county assessor within 12 months from the date of damage or destruction, or the time specified in your county ordinance, whichever is later. There must be at least a $10,000 estimated loss of current market value to qualify the property for this relief.

Visit the County Assessor’s Office at the CA Board of Equalization website.

After an application is processed by the county assessor’s office, a notice of proposed new assessment will be sent to you. Subsequently, a separate supplemental refund will be made based on the amount of reduction. The refund will be prorated from the month in which the disaster occurred to the end of the fiscal year or completion of new construction, whichever is first. You do not have to file a separate claim for refund. However, you must still pay your regular tax bill.

The form and its title differ from county to county; therefore, you must contact your county assessor for an application for reassessment for property damaged or destroyed by misfortune or calamity. In some cases, the form may be downloaded from the county’s website. You may find your assessor’s contact information by visiting the Listing of County Assessors.

DISASTER RELIEF QUICK REFERENCE CHART

More details about resources can be found at the CA Board of Equalization website.

While section 170 is one form of relief that may be available when a disaster strikes, depending on the nature of your property, you may be eligible for additional relief. The chart below lists additional relief that may be available to you based on property type and the type of disaster that occurred. The listed Revenue and Taxation Code will provide the requirements of each relief option.


Contact Information

CA Board of Equalization website

1-800-400-7115

CA Department of Tax and Fee Administration

Business owners and other tax and fee payers affected by natural disasters may request extensions to file returns and relief from penalties and/or interest.

Tax and fee payers for the programs below can request relief from penalties and/or interest and ask for an extension of time to file their tax or fee returns either by visiting our website or by calling CDTFA’s Customer Service Center toll-free at 1-800-400-7115 (TTY: 711), Monday through Friday from 8 a.m. to 5 p.m. (Pacific time), excluding state holidays.

EXTENSION OF FILING DEADLINE

An extension of up to three months* to file and pay taxes or fees is available in all of the following CDTFA administered programs:

  • Alcoholic Beverage Tax
  • California Tire Fee
  • Cannabis Tax
  • Childhood Lead Poisoning Prevention Fee
  • Cigarette and Tobacco Products Tax
  • Covered Electronic Waste Recycling Fee
  • Diesel Fuel Tax
  • Emergency Telephone Users Surcharge
  • Energy Resources Surcharge
  • Fire Prevention Fee
  • Hazardous Waste Activity Fee
  • Hazardous Waste Disposal Fee
  • Hazardous Waste Environmental Fee
  • Hazardous Waste Facility Fee
  • Hazardous Waste Generator Fee
  • Integrated Waste Management Fee
  • Interstate User Diesel Fuel Tax
  • Jet Fuel Tax
  • Lead Acid Battery Fees
  • Lumber Products Assessment Fee
  • Marine Invasive Species Fee
  • Motor Vehicle Fuel Tax
  • Natural Gas Surcharge
  • Occupational Lead Poisoning Prevention Fee
  • Oil Spill Response, Prevention, and Administration Fee
  • Prepaid Mobile Telephony Services (MTS) Surcharge
  • Regional Railroad Accident Preparedness and Immediate Response Fee
  • Sales and Use Tax
  • Timber Yield Tax
  • Underground Storage Tank Maintenance Fee
  • Use Fuel Tax
  • Water Rights Fee

This relief is offered to any business owner or feepayer who was directly affected by the disasters in the counties listed above, and who, as a result, cannot meet their filing and payment deadlines. The CDTFA has also extended the deadline for filings that were delayed by disruption of service of the United States Postal Service or private mail and freight companies.

*Effective September 9, 2016, the extension available for tax or fee payers affected by a disaster was increased from one-month to up to three months (Assembly Bill 1559).

ONLINE RELIEF REQUEST OF INTEREST AND PENALTIES

Relief from interest and penalties may be provided for those persons who are unable to file their returns and pay taxes and fees when due. This relief may be provided for the programs listed above. To request a filing extension or relief from interest and penalties visit our Relief Request webpage.

Request Relief at the CA Department of Tax and Fee Administration website

Please note: The relief program for interstate user tax under the International Fuel Tax Agreement (IFTA) applies to California tax only. California is unable to waive interest and penalties for another jurisdiction. For information regarding IFTA, please call our Customer Service Center at 1-800-400-7115.

International Fuel Tax Agreement (IFTA) at the CA Department of Tax and Fee Administration website

COPIES OF CDTFA TAX RECORDS

Business owners and fee payers who need to obtain copies of CDTFA tax records will be able to receive replacements free of charge. To obtain copies of critical tax records on file with the CDTFA, please call us toll-free at 1-800-400-7115. These forms may include copies of prior tax returns filed with the CDTFA, audits, or permit applications.


Contact Information

CA Department of Tax and Fee Administration website

1-800-400-7115

CA Employment Development Department (EDD)

Provides services to individuals and business affected by disasters in CA. EDD staff is located throughout the state and are often at Local Assistance Centers to provide: assistance with filing claims for Unemployment Insurance (UI) benefits, job search assistance, and general support, referrals, and resources.

WAITING WEEK FOR UNEMPLOYED BENEFITS WAIVED

Governor’s Emergency Proclamations usually waive the non-payable one-week waiting period for regular Unemployment Insurance (UI) benefit payments to eligible individuals affected by current disasters. This means individuals can be paid benefits for the first week they are unemployed due to the disaster.

The UI program provides partial wage replacement benefits to workers who lose their jobs, or have their hours reduced, through no fault of their own. Learn more about the Unemployment Insurance program and eligibility requirements for collecting benefits.

For more information on the UI Program, visit the CA Employment Development Department website

EXTENSIONS FOR EMPLOYERS TO FILE AND PAY PAYROLL TAXES

Employers directly affected by a disaster may request up to a 60-day extension of time from the EDD to file their state payroll reports and/or deposit state payroll taxes without penalty or interest.

For more information about how to request an extension and other employer assistance available, visit Emergency and Disaster Assistance for Employers at the CA Employment Development Department website

You can also learn about assistance available through the Internal Revenue Service’s Help During Disasters web page at the International Revenue Service website.

OTHER DISASTER-RELATED EDD SERVICES

JOB SEARCH ASSISTANCE

In disaster situations, our EDD Workforce Services representatives will often be available along with our UI and Tax representatives in Local Assistance Centers that may be established by the State OES. They can provide a wide range of job search assistance and employer support services, as well as other general support, referrals, and resources.

For Job Assistance, visit the CA Employment Development Department website.

For Employer Support Services, visit the CA Employment Development Department website.

For California’s online job exchange system, visit the CalJOBS website.
DISABILITY INSURANCE BENEFITS

Disability Insurance (DI) provides partial wage replacement benefits to eligible California workers who are unable to work due to a non-work-related illness, injury, or pregnancy. If you were injured by the disaster, you may be eligible for DI benefits.

To apply for DI benefits, submit a Claim for Disability Insurance (DI) Benefits (DE 2501) using SDI Online or by mail. If you need a paper version of the DE 2501, you can order the form through the Online Forms and Publications page or contact DI by phone.


Contact Information

CA Employment Development Department website

  • English: 1-800-300-5616
  • Spanish: 1-800-326-8937
  • Cantonese: 1-800-547-3506
  • Mandarin: 1-866-303-0706
  • Vietnamese: 1-800-547-2058
  • TTY: 1-800-815-9387
CA Department of Insurance (CDI)

Aids with questions about insurance or dispute with an insurer. Consumers can visit the CDI website to review essential Top Ten Tips, obtain information from Resources page, and submit a complaint if they are experiencing insurance related problems. CDI staff are also located at Local Assistance and Disaster Recovery Centers for one-on-one assistance.

The CA Department of Insurance (CDI) is available to provide assistance with questions about insurance or a dispute with your insurer. The Department has prepared guides on understanding key insurance items, preparing, and making a claim and how to avoid fraud after disaster. Consumers can visit the CDI website to review essential Top Ten Tips, obtain information from the Resources page, and submit a complaint if they are experiencing insurance related problems. CDI staff are also located at Local Assistance and Disaster Recovery Centers for one-on-one assistance.


Contact Information

CA Department of Insurance

1-800-927-4357

Franchise Tax Board

Taxpayers may deduct a disaster loss for any loss sustained in California that is proclaimed by the Governor to be in a state of emergency.

California law generally follows federal law regarding the treatment of losses incurred because of a casualty or a disaster.

CASUALTY LOSS

If your property is lost or damaged due to an earthquake, fire, flood, or similar event that is sudden, unexpected, or unusual, and insurance or other reimbursements do not repay you for the damage to your property, you will usually qualify for a casualty loss deduction.

DISASTER LOSS

For California purposes, a casualty loss becomes a disaster loss when both of the following occur:

  • You sustain the loss in an area the President of the United States or the Governor of California declares a state of emergency.
  • You sustain the loss because of the declared disaster.

STATE TAX RELIEF

State tax relief is available for taxpayers impacted by natural disasters. Write “Name of Declared Disaster” in red ink at the top of the tax return to alert FTB the return is disaster-related.  (NOTE: this information has not been updated on the FTB website at the time of this publication but follows previous announcements such as the “Carr Fire.”)

COPIES OF TAX RETURNS

Taxpayers who are survivors of a disaster may also receive free copies of state returns to replace lost or damaged ones. Taxpayers may complete Form FTB 3516, Request for Copy of Tax Return and print the name of the disaster in red ink (for example, “Camp Fire”) at the top of the request.


Contact Information

Franchise Tax Board website

1-800-852-5711

Department of Consumer Affairs - Contractors State License Board (CSLB)

The Contractors State License Board (CSLB) verifies contractor licenses, investigates complaints, and provides helpful information about hiring a licensed contractor. For information on hiring or filing a complaint regarding a contractor, disaster victims may call CSLB’s Disaster Hotline M-F from 8 a.m. – 5 p.m.


Contact Information

Department of Consumers Affairs – Contractors State License Board website

1-800-962-1125

24-hour automated telephone response system:
1-800-321-CSLB (2752)

Employment Training Panel - Rapid Employment Strategies Pilot on Natural Disasters - RESPOND

The Panel implemented RESPOND Pilot Program in order to help mitigate the devastating effects to workers and industries.


Contact Information

More information about Employment Training Panel – Rapid Employment Strategies Pilot on Natural Disasters – RESPOND

1-916-327-5640

24-hour automated telephone response system:
1-800-321-CSLB (2752)

Cybersecurity for Business

U.S. Small Business Administration

The United States Small Business Administration also has an introduction to securing information in a small business.

Department of Defense

The DoD has cybersecurity best practices for small businesses and updates for Defense Federal Acquisition Regulation Supplement (DFARs)

Federal Trade Commission

Protect Your Small Business. Learn the basics for protecting your business from cyber attacks.

Cybersecurity topics - Facts Sheet

Access this free booklet that contains fact sheets on cybersecurity topics. These materials will help you and your staff learn about cybersecurity and make it part of your business routine.

Homeland Security

Find resources and materials to keep your small business cyber secure including, DHS Small and Midsize Business Toolkit, Small Biz Cyber Planner 2.0, U.S. Computer Emergency Readiness Team, and more.

Federal Communications Commission

Build a customizable cybersecurity plan for your business.